Shipping Policy

Shipment Visibility

To clarify the delivery standard, we send a tracking number after dispatch for every order. The carrier may need a short period before the first tracking event appears.

From Order Review to Carrier Transit

Under this Shipping Policy, our team prepares an accepted order in 1–2 business days, excluding weekends and U.S. public holidays. Standard carrier movement is then estimated at 4–6 business days; severe weather, peak demand, and address exceptions can affect a carrier’s estimate.

U.S.-Only Delivery

For order and tracking support, service is available only to valid addresses in the United States. Every U.S. order receives Free standard shipping, regardless of its purchase total.

Address, Cancellation, and Tax

Within our shipping process, Please submit a complete U.S. address and promptly report delivery damage, an incorrect parcel, or missing contents. An order can be cancelled before shipment; afterward, the Refund Policy controls returns. Under the stated fulfillment timeline, Taxes are collected as required by applicable law.

Merchant and Customer Care Information

For consistent shipment handling, Store name: The Ordinary

As part of our U.S. delivery service, Contact email: Support@Theorrsdinry.shop

To explain the shipping process, Phone: (930) 765-5036

Within the customer-care standard, Physical and return address: 455 SW 7th St, Oklahoma City, OK 73109, US

For U.S. order fulfillment, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).