About Us

Practical Care, Clearly Presented

To connect products with their stated uses, The Ordinary serves customers in the United States with skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils. We organize the catalog around real routines and clearly stated product uses so shoppers can choose with confidence.

What Customers Can Expect

For customer reference, the current product listing is the source for item-specific specifications, compatibility, care, and safety guidance. We pair that information with Free standard shipping on every U.S. order, tracking after shipment, defined delivery windows, and accessible post-purchase support.

Responsible Product Use

Within our skincare assortment, customers should review the applicable product page and packaging for the ingredient list, directions, compatibility guidance, cautions, and other safety notices.

Merchant and Customer Care Information

To support informed product selection, Store name: The Ordinary

For a clear shopping experience, Contact email: Support@Theorrsdinry.shop

Across the current product range, Phone: (930) 765-5036

To keep product guidance practical, Physical and return address: 455 SW 7th St, Oklahoma City, OK 73109, US

For responsible product use, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).