Contact Us

Hours and Order Changes

To support a timely response, Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. For customer-care requests, Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.

Customer-Care Desk

For customer reference, Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.

Merchant and Customer Care Information

To help us respond efficiently, Store name: The Ordinary

To protect account information, Contact email: Support@Theorrsdinry.shop

To route the request correctly, Phone: (930) 765-5036

Within our customer-care process, Physical and return address: 455 SW 7th St, Oklahoma City, OK 73109, US

For a clear service request, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).