FAQ

For a clearer overview, the answers below provide a quick guide; the linked full policies supply the governing detail.

How are taxes handled?

As a general rule, Taxes are collected as required by applicable law.

Are any discretionary returns excluded?

For customer reference, Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting remedies for quality problems.

Is the return label my expense?

For a concise answer, No. The merchant pays return shipping for no-reason requests and for damaged, defective, wrong, or incomplete shipments through a prepaid label.

May I stop an order before dispatch?

In this summary, a cancellation may be requested before shipment. Once shipped, the Refund Policy governs.

How quickly is an approved credit posted?

In practical terms, we issue it to the original payment method; allow 5–10 business days after issuance for posting.

Is delivery available outside the U.S.?

For policy guidance, No. We deliver only within the United States, and free standard shipping is included for every accepted U.S. order.

Which currency and cards are supported?

Under the applicable policy, checkout uses USD and supports eligible Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover cards, subject to issuer authorization.

How can I follow the parcel?

Within the store policy framework, a tracking number is sent after each order is dispatched.

What return option is available after arrival?

To clarify the customer-care standard, eligible merchandise has a 30-day no-reason return and exchange period beginning on delivery.

What does this catalog focus on?

When more detail is useful, the live selection covers skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils; the product listing controls item-specific use, care, and safety details.

What is the expected delivery schedule?

For immediate reference, Order preparation takes 1–2 business days, followed by an estimated 4–6 business days in standard carrier transit.

Merchant and Customer Care Information

In this summary, Store name: The Ordinary

For immediate reference, Contact email: Support@Theorrsdinry.shop

Within the store policy framework, Phone: (930) 765-5036

To clarify the customer-care standard, Physical and return address: 455 SW 7th St, Oklahoma City, OK 73109, US

For a concise answer, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).